David McDonald has spent the vast majority of his career with OSI Group, having spent over three decades with the food supply giant. Throughout this time, he’s developed quite a considerable reputation in the industry and has had a notable hand in many of the key decisions that have helped the company grow in recent years. The primary reason behind this growth has been OSI’s primary philosophy; to ensure that customers have a high level of customer service throughout their entire experience. Furthermore, McDonald has noted that the company has continued to deliver high-quality products consistently.
This has led to the company is one of the largest privately held United States-based companies in the world. Throughout the past few decades, it’s grown to have over 20,000 employees across a few dozen facilities in 17 countries. As David McDonald has noted, this is because of the innovative approach that the company takes to running a business. One of the more notable of these aspects is to ensure that every OSI Group employee has the skills and support needed to effectively do their job, as well as to move up in the company. This has allowed the company to provide a service to clients that they can rely on. Because of this, McDonald has noted that this allows the company to remain flexible in its approach to meeting and exceeding client expectations.
Furthermore, McDonald has noted that one of the other primary drivers behind the company’s success has been to know the customers in each region. This is chiefly because he’s noted that every region has its own preferences when it comes to food and its production. Because of that, he’s highlighted the fact that the OSI Group has worked extensively with partners in every region to ensure that certain standards and expectations are met. With that in mind, David McDonald has suggested that there needs to be an extensive amount of research put into the preferences of each area, as well as the preferences of a specific customer. As such, he’s noted that the flexibility allowed by supporting and helping staff can play a vital role in the success of any venture.